Solutions Focused Conflict management

Resolving Conflict in the Workplace - PARTNERing for Success

A two-day workshop for managers, team leaders, supervisors and HR professionals

"You can't shake hands with a clenched fist."
Indira Ghandi

Conflict in the workplace can take a number of different forms and degrees - from muted disagreement through to raised voices, sometimes even violence. It can occur between team members or between managers and staff; it can also involve, directly and indirectly, external contacts, clients and suppliers. It can damage personal and business relationships. It can result from personal interaction or organisational culture. It can arise spontaneously or build over time. Whatever its form or vehemence, conflict can have serious consequences for individuals and organisations alike. It needs to be handled with sensitivity and authority; it cannot be ignored!

Being in conflict is no fun. It's stressful, unpleasant, distracting, intrusive and annoying. But that's not all. Conflict costs money! And those costs can be calculated, in terms of wasted time, bad decisions, lost employees, lowered job motivation, health costs and legal expenses. Knowing how to engage and resolve conflict helps build stronger relationships - with clients, with vendors, among employees, and between managers and employees. These relationships can help these interdependent parties become more creative and productive and can make work life more enjoyable.

Download our FREE white paper for more about conflict in the modern day workplace, and an introduction to the PARTNER model.

This workshop is designed to help participants deal with workplace conflicts in a way that is effective and sustainable. The way a particular conflict is perceived and resolved must take into consideration the future of the relationship. The PARTNER model focuses on both resolving the immediate conflict and improving the relationship for future success.

The PARTNER model recognises that every conflict is different. It outlines a collaborative, solution-focused approach that creates a partnership between the parties in conflict and empowers them to resolve the conflict and manage their relationship without necessarily involving a third party. The PARTNER model focuses on resolution (not blame), the future (not the past) and on what's going well (rather than what's gone wrong) to ensure a positive and pragmatic way of making progress.

By the end of the workshop, participants will have:

1. Learned how to view conflict as an opportunity to strengthen working relationships and increase creativity and productivity
2. Gained insights for managing their emotions in tense situations
3. Applied a model for conflict resolution as participant and mediator in a variety of interactive and experiential formats
4. Prepared to confidently tackle conflicts in the workplace

Outline Programme:

DAY 1:

• Introduction
• The Nature of Conflict
• Dealing with the emotional impact of conflict
• The PARTNER model for resolving conflict

DAY 2:

• Resolving a conflict between yourself and another
• Resolving a conflict between others
• Dealing with difficult situations
• Next steps

For more details on "PARTNERing for Success - Resolving Conflict in the Workplace" call +44 (0)8453 707 145 or email info@sfwork.com and we would be pleased to discuss your particular requirements.